Frequently Asked Questions
Everything you need to know about your glow journey with Eliré.
Are your products 100% authentic?
Yes, all our products are sourced directly from authorized distributors and brand manufacturers in South Korea to guarantee 100% authenticity.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually between 10-21 business days.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer samples with orders?
Absolutely! We include a variety of free K-beauty samples with every order so you can discover your next favorite skincare essential.
Are the products cruelty-free?
Many of our curated brands are cruelty-free. You can find specific information regarding a brand's testing policy on the individual product description pages.
How do I know which products are right for my skin type?
We provide detailed skin type recommendations on every product page. If you need personalized advice, our skincare experts are available via live chat to help build your routine.